Question 1

Where do you ship to, how long will it take?

Accepted Answer

I am currently only shipping within the UK.

Orders over £70:
FREE standard delivery
£4.50 express delivery

Orders under £70:
£4.50 standard delivery
£9.50 express delivery

You should receive your item 2-3 days after you place your order with express delivery, or 5-7 days after you place your order with standard delivery.

You will be sent a tracking number when I have dispatched your pieces, so you know exactly when to expect them!

Question 2

Do you offer gift wrapping?

Accepted Answer

Yes! All our pieces come beautifully gift wrapped and there is the option to add a personal message to your order on the product page before you add it to cart. That way your special someone knows who their gift is from!

Question 3

I don't know my ring size, help!

Accepted Answer

Most jewellers will be happy to tell you your ring size if you pop in and ask. Alternatively, if you want to find your ring size from the comfort of your own home, click here (javascript:void(0))and we can figure it out together!
​

Question 4

Can I get a ring resized?

Accepted Answer

Most of the rings can not be modified, so it's best to contact me (javascript:void(0))if you don't see your size on the website and I might be able to make one especially for you.

Question 5

How do I look after my jewellery?

Accepted Answer

✓ KEEP IT DRY - Try not to shower or wash your hands with your jewellery on.
✓ AVOID CHEMICALS - Apply makeup, perfume, hairspray or any type of lotion BEFORE putting on your jewellery.
✓ SEAL AND STORE - Store jewellery sealed in an air-tight plastic baggie to prevent tarnishing.
✓ POLISH  - Use a silver polishing cloth to keep your jewellery looking shiny.

Question 6

What's your exchange/return policy?

Accepted Answer

Please get in touch (javascript:void(0))if there are any queries about your purchase, I lovingly make each piece by hand and I want you to be completely happy with your purchase. 
 
Please contact me within 2 days if you wish to return your item with the reason for returning. Returned pieces should come in their original packaging and the customer will be responsible for return shipping costs. Alternatively, I am more than happy to do an exchange for another piece for the same price, and once again the customer is responsible for all return shipping costs.

Question 7

Do you cover customs fees + import duties?

Accepted Answer

Unfortunately I do not cover customs fees incurred by the country of the delivery address. Our customers are responsible for any import duties and taxes depending on their delivery address.

Question 8

How do I pay?

Accepted Answer

You can safely + securely pay via debit/credit card and paypal once items have been added to your cart and you checkout.

Question 9

Do you wholesale?

Accepted Answer

Yes I do wholesale my pieces, just contact me (javascript:void(0))and we can go from there!

FAQ