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Handcrafted Jewellery Designed to Last | Free UK Delivery Over £70
Frequently Asked Questions

I am currently only shipping within the UK.
Orders over £70:
FREE standard delivery
£4.50 express delivery
Orders under £70:
£4.50 standard delivery
£9.50 express delivery
You should receive your item 2-3 days after you place your order with express delivery, or 5-7 days after you place your order with standard delivery.
You will be sent a tracking number when I have dispatched your pieces, so you know exactly when to expect them!
Yes! All our pieces come beautifully gift wrapped and there is the option to add a personal message to your order on the product page before you add it to cart. That way your special someone knows who their gift is from!
Most jewellers will be happy to tell you your ring size if you pop in and ask. Alternatively, if you want to find your ring size from the comfort of your own home, click here and we can figure it out together!
Most of the rings can not be modified, so it's best to contact me if you don't see your size on the website and I might be able to make one especially for you.
✓ KEEP IT DRY - Try not to shower or wash your hands with your jewellery on.
✓ AVOID CHEMICALS - Apply makeup, perfume, hairspray or any type of lotion BEFORE putting on your jewellery.
✓ SEAL AND STORE - Store jewellery sealed in an air-tight plastic baggie to prevent tarnishing.
✓ POLISH - Use a silver polishing cloth to keep your jewellery looking shiny.
We hope you love your jewellery, but if something isn’t quite right, we’re here to help.
Returns
You have the right to return your item within 14 days of receiving your order for a refund, in line with UK consumer law.
To be eligible for a return:
Items must be unworn, unused, and in their original condition
All original packaging and tags must be included
Proof of purchase is required
We reserve the right to refuse returns that do not meet these conditions.
Non-Returnable Items
For hygiene and custom reasons, we cannot accept returns on:
Earrings (unless faulty)
Personalised or custom-made pieces
Sale items (unless faulty)
Faulty or Incorrect Items
If your item arrives damaged, faulty, or incorrect, please contact us within 48 hours of delivery with photos and your order number. We will arrange a replacement or full refund.
Exchanges
We’re happy to offer exchanges within 14 days of delivery, subject to stock availability. If the item you want is unavailable, a refund will be issued instead.
How to Return
To start a return, please email us at hello@celinacjewellery.com with:
Your order number
Reason for return
We will provide return instructions.
Return Shipping
Customers are responsible for return postage costs unless the item is faulty or incorrect
We recommend using a tracked service, as we cannot be responsible for items lost in transit
Refunds
Once your return is received and inspected, we will notify you. If approved:
Refunds will be processed to your original payment method
Please allow 5–10 working days for the refund to appear
Any other questions just reach out!
Unfortunately I do not cover customs fees incurred by the country of the delivery address. Our customers are responsible for any import duties and taxes depending on their delivery address.
You can safely + securely pay via debit/credit card, apple pay and paypal once items have been added to your cart and you checkout.
Yes I do wholesale my pieces, just contact me and we can go from there!
Mindfully Made
Handcrafted in the UK using recycled precious metals and ethically sourced, heirloom or lab-grown gemstones.
Make It Personal
Add a handwritten message to your order or request a custom piece designed just for you or someone special.
Free UK Shipping
Enjoy free UK delivery on orders over £70. Each piece is carefully packaged and ready to gift.
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