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Handcrafted Jewellery Designed to Last | Free UK Delivery Over £70
Frequently Asked Questions

I am currently only shipping within the UK.
Orders over £70:
FREE standard delivery
£4.50 express delivery
Orders under £70:
£4.50 standard delivery
£9.50 express delivery
You should receive your item 2-3 days after you place your order with express delivery, or 5-7 days after you place your order with standard delivery.
You will be sent a tracking number when I have dispatched your pieces, so you know exactly when to expect them!
Yes! All our pieces come beautifully gift wrapped and there is the option to add a personal message to your order on the product page before you add it to cart. That way your special someone knows who their gift is from!
Most jewellers will be happy to tell you your ring size if you pop in and ask. Alternatively, if you want to find your ring size from the comfort of your own home, click here and we can figure it out together!
Most of the rings can not be modified, so it's best to contact me if you don't see your size on the website and I might be able to make one especially for you.
✓ KEEP IT DRY - Try not to shower or wash your hands with your jewellery on.
✓ AVOID CHEMICALS - Apply makeup, perfume, hairspray or any type of lotion BEFORE putting on your jewellery.
✓ SEAL AND STORE - Store jewellery sealed in an air-tight plastic baggie to prevent tarnishing.
✓ POLISH - Use a silver polishing cloth to keep your jewellery looking shiny.
We hope you love your jewellery, but if something isn’t quite right, we’re here to help.ReturnsYou have the right to return your item within 14 days of receiving your order for a refund, in line with UK consumer law.To be eligible for a return:Items must be unworn, unused, and in their original conditionAll original packaging and tags must be includedProof of purchase is requiredWe reserve the right to refuse returns that do not meet these conditions.Non-Returnable ItemsFor hygiene and custom reasons, we cannot accept returns on:Earrings (unless faulty)Personalised or custom-made piecesSale items (unless faulty)Faulty or Incorrect ItemsIf your item arrives damaged, faulty, or incorrect, please contact us within 48 hours of delivery with photos and your order number. We will arrange a replacement or full refund.ExchangesWe’re happy to offer exchanges within 14 days of delivery, subject to stock availability. If the item you want is unavailable, a refund will be issued instead.How to ReturnTo start a return, please email us at hello@celinacjewellery.com with:Your order numberReason for returnWe will provide return instructions.Return ShippingCustomers are responsible for return postage costs unless the item is faulty or incorrectWe recommend using a tracked service, as we cannot be responsible for items lost in transitRefundsOnce your return is received and inspected, we will notify you. If approved:Refunds will be processed to your original payment methodPlease allow 5–10 working days for the refund to appearAny other questions just reach out!
Unfortunately I do not cover customs fees incurred by the country of the delivery address. Our customers are responsible for any import duties and taxes depending on their delivery address.
You can safely + securely pay via debit/credit card, apple pay and paypal once items have been added to your cart and you checkout.
Yes I do wholesale my pieces, just contact me and we can go from there!
Privacy PolicyLast updated: 26/07/26We respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, and protect your information when you visit our website or purchase from us.Information We CollectWhen you place an order, contact us, or use our website, we may collect information such as your name, address, email address, telephone number, payment details, and details of your order.We may also collect limited information about how you use our website, such as pages visited and device information, to help us improve our services.How We Use Your InformationWe use your information to:Process and deliver your ordersCommunicate with you about your purchases or enquiriesProvide customer supportImprove our website, products, and servicesMeet our legal and regulatory obligations
Payment InformationPayments are processed securely through trusted payment providers. We do not store your full payment card details.Sharing Your InformationWe only share your information where necessary to provide our services, such as with delivery companies and payment providers. We do not sell, rent, or trade your personal information to third parties.Keeping Your Information SecureWe take appropriate steps to protect your personal information from loss, misuse, unauthorised access, or disclosure.Your RightsYou have rights regarding your personal information, including the right to request access to, correction of, or deletion of your data where applicable.CookiesOur website may use cookies to improve your browsing experience and help us understand how visitors use our website. You can manage cookie settings through your browser.Changes to This Privacy PolicyWe may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated date.Thank you for trusting us with your personal information.
Mindfully Made
Handcrafted in the UK using recycled precious metals and ethically sourced, heirloom or lab-grown gemstones.
Make It Personal
Add a handwritten message to your order or request a custom piece designed just for you or someone special.
Free UK Shipping
Enjoy free UK delivery on orders over £70. Each piece is carefully packaged and ready to gift.
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